Damages and Incorrect Orders

At MIASO, we take great pride in delivering high-quality products. If your order arrives damaged or is not what you expected, please reach out to us as soon as possible so we can promptly investigate and resolve the issue.

 

Gift Cards and Sales

Please note that all gift cards and sale items are final and cannot be returned or refunded.

 

Refunds

Standard items may be returned for store credit up to 24 hours before your scheduled delivery or pick-up date. For custom orders, special dietary requests, and orders with substitutes, we require notification at least 4 days prior to the delivery or pick-up date to qualify for store credit. Important: refunds will be processed as store credit only. For orders exceeding CA$1,500, cancellations must be made at least 5 days in advance to be eligible for store credit.

 

Exchanges / Changes to Orders

If you would like to modify your order, please contact us at least 48 hours before your delivery or pick-up date. If you wish to add items to your order, please notify us at least 24 hours before delivery or pick-up. Important: this should be done during our operating business hours.

 

Rescheduling & Cancellations

All standard items can be rescheduled without penalty up to 48 hours before your delivery or pick-up date. Catering and other related services provided by MIASO, such as Grazing Table Organization and Cart Rental Service, must be rescheduled at least 4 days before the event and canceled at least 5 days before the event date for the deposit to be fully refunded. Please call us.